Privacy Policy

1. About this policy

This policy applies to E2O Solutions (ABN 72 083 074 245) (we, us and our) and to our products SOL-CS and AIRAg SOL-CS, our website and any related service (together, the Services). We apply the standards of the Privacy Act and the Australian Privacy Principles to all personal information we hold, whether or not the Act strictly requires us to.

By using the Services you acknowledge that you have read this policy. If you do not agree with it, please do not use the Services.

2. What personal information we collect

We may collect the following kinds of personal information:

• Account details: your name, business name, email address, phone number, address and login details.
• Billing details: your transaction history and payment account identifiers. Our payment providers process payments, and we do not store your full card details.
• Customer Data: information that you or your users enter, upload or sync with the Services, such as flight logs, job and site details, location data, photographs, maintenance records, chemical and application records, and details of pilots, staff, clients and landholders.
• Linked account data: information we retrieve from third-party accounts you choose to link, such as an aircraft manufacturer's cloud account.
• Device and usage data: your IP address, approximate location, browser and device type, operating system, referral source, the pages and features you use, and diagnostic and crash information.
• Communications: emails, support requests, chat messages and feedback you send us.
• Marketing preferences: whether you want to receive updates or newsletters.
• Anything else you choose to send us.

We do not intend to collect sensitive information, such as health information. Please do not enter it into the Services unless it is necessary for your work.

3. How we collect personal information

We collect personal information:

• directly from you, when you register, use the Services, contact us or complete a form;
• automatically, when you use the Services or visit our website;
• from third-party accounts that you choose to link to the Services;
• from your organisation, if an administrator creates or manages an account for you; and
• from publicly available sources, where appropriate.

4. Why we use your personal information

We may use your personal information to:

• provide, operate, support and administer the Services;
• process payments and send you invoices and receipts;
• sync flight data and produce the records and reports you ask for;
• keep the Services secure and prevent fraud, misuse and unauthorised access;
• improve the Services and develop new features;
• send you service messages, notices of changes and updates you have requested;
• send you marketing communications, where you have agreed or the law allows;
• deal with enquiries and complaints; and
• meet our legal and regulatory obligations.

Customer Data belongs to you. We use it to provide the Services to you and as set out in our Terms of Use, including to create de-identified and aggregated data that does not identify you or any individual.

5. Who we share your information with

We do not sell your personal information. We may disclose it, only as far as reasonably necessary, to:

• service providers that help us run the Services, such as cloud hosting, payment processing, email, analytics, customer support, and mapping and weather providers;
• third-party sources when you use a feature that needs them, such as an aircraft manufacturer's cloud service you have linked;
• your organisation's administrators, if you use the Services through an organisation account;
• our professional advisers, such as lawyers, accountants and insurers;
• anyone the law requires or authorises us to disclose it to, including in legal proceedings or to establish, exercise or defend our legal rights; and
• a purchaser or prospective purchaser of our business or assets.

We require our service providers to protect the personal information they handle. Except as set out in this policy, we will not disclose your information to third parties.

6. Overseas disclosure

Some of our service providers, including cloud hosting providers, may store or process information outside Australia, in the countries where those providers operate. We take reasonable steps to make sure they handle personal information consistently with the Australian Privacy Principles.

7. Cookies and similar technologies

A cookie is a small file that a website sends to your browser, which your browser stores and sends back each time you visit. We may use session cookies, which are deleted when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them.

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Services are used. We may use analytics tools to create reports about use of our website and the Apps, and those tools may store information on their own servers.

Most browsers let you refuse or delete cookies. Blocking all cookies may reduce how well parts of the Services work.

8. Direct marketing

We will send you marketing communications only if you have agreed to receive them or the law otherwise allows. You can opt out at any time by using the unsubscribe link in a message or by emailing us. We will not give your personal information to third parties for their own direct marketing without your consent.

9. Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee the security of information sent over the internet.

You are responsible for keeping your password and login details confidential. If we become aware of an eligible data breach affecting your personal information, we will respond as the Privacy Act requires, including notifying you and the Office of the Australian Information Commissioner where required.

10. Retention and deletion

We keep your personal information for as long as we need it to provide the Services or for another purpose in this policy, and as the law requires. When we no longer need it, we will delete it or de-identify it.

You may ask us to delete your personal information at any time. We will do so unless we are legally required, or reasonably need, to keep it, for example for tax records, disputes or legal obligations. Deleting some information may limit our ability to respond to future enquiries or complaints involving you. Our Terms of Use set out what happens to Customer Data when your account ends.

11. Access and correction

You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please email us at the address in section 16.

We do not charge for making a request. Where the law allows, we may charge a reasonable fee for the cost of giving access, and it will not be excessive. We will check your identity by reasonable means before we release information.

We aim to respond within 30 days. We may refuse access or correction where the law allows. If we do, we will tell you in writing why (unless it would be unreasonable to do so) and how to complain. If the information is held in a customer's account as Customer Data, we may refer you to that customer, because they control it.

12. Third-party websites

Our website and the Services may contain links to other websites. We are not responsible for the privacy policies or practices of those websites.

13. Information provided by someone else

If you put other people's personal information into the Services, such as staff, clients or landholders, you must have the consent or give the notices the law requires, as our Terms of Use explain.

If you believe we hold personal information that someone else gave us without your consent, please contact us. We will investigate and delete it where appropriate. We are not responsible for how that information was used before we received your notice, unless the law says otherwise.

14. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us at the address in section 16. We aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Changes to this policy

We may update this policy from time to time by posting a new version on our website and changing the “Last updated” date. We may also tell you about material changes by email or in the Apps. Please check this page occasionally to make sure you are happy with any changes.

16. Contact us

For any question about this policy or how we handle your personal information, email info@e2osolutions.com.au. We aim to acknowledge queries within 2 business days and to respond within 10 business days. These are targets only and do not limit your rights under law.